OFFICE IVR · VIRTUAL NUMBER

A professional phone presence, without a PBX.

Greet every caller with a branded IVR, route them to the right person or department, and never miss a business call — all from the cloud, on a virtual number.

  • Custom greetings
  • Multi-level menus
  • Virtual numbers
  • Working-hours routing
  • Voicemail-to-email
  • Call analytics
Talk to Sales
Caller BrandedIVR SalesSupportBillingAfter-hrs
HOW IT'S BUILT

How to build a modern office IVR.

Create a custom office IVR that modernises your phone presence — no PBX, no wait.

Trigger Incoming message Incoming call REST API greeting_gather Say: "Welcome to Express IVR. Press 1 for Sales, or say Sales or Support." Keys pressed Caller spoke No input route_by_key {{widgets.greeting_gather.Digits}} route_by_speech {{widgets.greeting_gather.SpeechResult}} No match 1 2 No match Support Sales connect_to_team drop a widget here Widget library FLOW CONTROL VOICE Gather input on call Connect call to Record voicemail MESSAGING TOOLS & CODE INTEGRATIONS connect_call_to…

Everything you need to build your office IVR

Step
Options
Features
1. Phone number
Buy a virtual number · Port your existing number
200+ number types, keep your current number
2. Connectivity
Cloud carrier network · Bring your own carrier (BYOC)
Multi-carrier failover, region-pinned data
3. Build
Drag-and-drop flow builder · Flow API
Greetings, menus, ASR, routing, versioned rollback
4. Channels
Voice · SMS & WhatsApp follow-up
Text-to-speech, recording, voicemail-to-email, analytics
WHAT'S INSIDE

Six functions, one seamless office IVR.

Each layer connects to the next — follow the path from greeting to resolution.

1
Branded greetings
Open every call with a professional, on-brand greeting — in the languages your customers actually speak.
2
Multi-level menus
Build menus and sub-menus that guide callers exactly where they need to go.
3
Department & agent routing
Ring groups, round-robin, or stick-to-agent — with fallback if no one picks up.
6
Numbers & analytics
Provision virtual numbers and see who called, when, and where they dropped.
5
Voicemail to email
Missed calls and voicemails arrive as audio and text, so nothing slips through.
4
After-hours & holidays
Time-of-day and holiday routing means callers always get the right message.
THE EXPRESS IVR AI ADVANTAGE

AI that puts you ahead.

Native AI, built into the platform — not bolted on. These are the capabilities that keep you ahead.

Conversational IVR

With ASR, callers say 'billing' instead of memorising 'press 4' — menus become natural conversations.

Intent detection

AI recognises what a caller wants from the first sentence and skips them straight to the right team.

Multilingual by default

Neural voices greet and guide callers in multiple Indian languages, automatically.

Smart missed-call capture

Every unanswered call triggers an instant SMS or callback task — a missed call is never a lost lead.

WHY CHOOSE EXPRESS IVR

Express IVR vs. other platforms.

The same capability — without the vendor-stitching, hidden fees or per-channel silos.

Capability
Other platforms
Express IVR
Branded, multi-level IVR
Rigid, single-level menus
Unlimited levels, fully branded
Conversational (ASR) menus
Keypad only
Say it in your own words
Hardware / PBX required
On-site equipment & upkeep
Pure cloud, nothing to install
Multilingual greetings
English-only or extra cost
Indian languages, built in
Changes to your call flow
Raise a vendor ticket
Self-serve, live in minutes

Give your business a voice callers trust.

Book a free demo and we'll set up a branded IVR flow for your team, live.

Email [email protected]