December 2025
Cross-channel fallback, generally available
- Undelivered WhatsApp messages now fall back to SMS automatically on your rules.
- Fallback order and timing are configurable per template.
CHANGELOG
What's new on Express IVR.
Product updates, improvements and fixes across voice, messaging, flows and AI packs.
November 2025
Quality Pack — 100% auto-scoring
- Every call is now transcribed and scored for sentiment, compliance and resolution.
- Agent scorecards and keyword alerts added to the dashboard.
October 2025
Flow builder versioning & A/B
- Every flow publish is diffed, attributed and reversible in one click.
- Split live traffic between two flows and score on containment.
September 2025
Neural TTS latency & languages
- Median neural-voice latency reduced to ~312 ms on live calls.
- Added regional language coverage and fixed code-switching between Hindi and English.
- Resolved a rare barge-in cut-off on long prompts.
August 2025
DLT template sync
- Approved DLT headers and templates now sync automatically to the messaging composer.
- Fixed an edge case where template variables were double-encoded.