One platform for SMS, WhatsApp and RCS.
Reach customers on the channels they already use — transactional or promotional — from one unified platform, with a single conversation thread and full delivery analytics.
- SMS (DLT-ready)
- WhatsApp Business API
- RCS rich cards
- Two-way conversations
- Templates & automation
- Delivery analytics
The numbers behind our messaging.
Speed, reach and response across every channel — key deliverables on the Express IVR platform to date. (illustrative figures — replace with live data)
Every messaging channel, one platform.
Scroll — or hover a capability — and the runtime panel on the right follows along.
SMS — transactional & OTP
Reliable, DLT-compliant SMS for OTPs, alerts and reminders, with high-priority routing so time-sensitive texts land in seconds.
WhatsApp Business API
Verified sender, approved rich templates, media and buttons — plus two-way chat that hands off from AI to a human without losing context.
RCS rich messaging
Branded, app-like experiences in the default messaging app — carousels, images and buttons, with read receipts and typing indicators.
Two-way conversations
Replies across every channel land in one thread under one customer identity, so nobody ever has to repeat themselves.
Templates & automation
Trigger journeys from events — cart, delivery, renewal — with pre-approved templates, merge fields and smart scheduling.
Delivery analytics
Track delivered, read, clicked and replied across channels, and stream the full log to your warehouse in real time.
AI that makes messaging smarter.
Native AI, built into the platform — not bolted on. These are the capabilities that keep you ahead.
AI chatbots (NLU)
Bots on WhatsApp and RCS read free-text questions, resolve the routine ones, and escalate to a human with full context only when needed.
Smart channel fallback
If WhatsApp isn't delivered, the platform automatically falls back to SMS on your rules — so a message always finds a way through.
Multilingual replies
Bots detect the customer's language across scripts and reply in kind — Hindi, English, regional — with no extra setup.
Intent & sentiment tagging
Every inbound message is auto-tagged by intent and sentiment as it lands, so routing and reporting are effortless.
Express IVR vs. other platforms.
The same capability — without the vendor-stitching, hidden fees or per-channel silos.
Message customers where they already are.
Book a free demo and we'll wire up SMS, WhatsApp and RCS for your flows, live on the call.