Voice automation that talks like your best agent.
Build, deploy and scale AI-powered call experiences without telecom complexity. One platform for voice, IVR, WhatsApp, SMS and chat — with an AI that understands intent, not just keystrokes.
Sure - I've moved your delivery to Thursday morning.
TRUSTED BY TEAMS MOVING MILLIONS OF CONVERSATIONS
The numbers behind a quieter contact centre.
Measured across the Express IVR fleet over the last 12 months. Not a marketing average — the median customer result.
0+
Businesses served
From 4-seat clinics to 900-seat BPOs.
0B
Calls processed
Peak burst: 41,000 concurrent legs.
0
Countries live
Local numbering in 42 regions.
0%
Faster first response
Median across onboarded accounts.
One call. Nine decisions. Zero hold music.
Scroll to watch a real customer call move through the Express IVR runtime — every hop measured, every branch explainable.
Customer calls
Inbound leg lands on the nearest PoP. Number, region and campaign resolved before the first ring.
AI greets
A neural voice opens in the caller's language, with your brand's cadence and a barge-in window from millisecond one.
Speech recognition
Streaming ASR tuned for Indian English, Hindi and 11 regional languages — accurate through call-centre noise.
Intent detection
Intent, entities and sentiment resolved together, so "this is the third time I'm calling" changes the path.
CRM lookup
Order, policy or ticket pulled live from Salesforce, Zoho, HubSpot or your own API in under 200ms.
Routing
Resolve in-flow, deflect to WhatsApp, or route on skill, language, value and queue depth.
Human agent
Warm handoff with a written summary on screen. Nobody has to repeat themselves.
Survey
Post-call CSAT by voice or WhatsApp, attributed to the exact branch that handled the call.
Analytics
Transcript, sentiment curve, cost and outcome written to your warehouse before the caller hangs up.
Customer calls
leg.ingress → +91 80 4718 2200 region → ap-south-1 ring_time → 0.18s
Average end-to-end for this flow: **41 seconds**, versus 4m 20s on the legacy IVR it replaced.
Customer calls
leg.ingress → +91 80 4718 2200 region → ap-south-1 ring_time → 0.18s
Average end-to-end for this flow: **41 seconds**, versus 4m 20s on the legacy IVR it replaced.
Six primitives. Endless call flows.
Virtual Number
Provision local, mobile or vanity numbers in 42 countries and attach a flow in one click.
+91 80 •••• 2200
Toll Free
1800 numbers with instant KYC, smart overflow and per-region routing.
Missed Call
Zero-cost lead capture that fires a callback, SMS or WhatsApp thread instantly.
IVR Blast
Broadcast interactive voice campaigns to a million contacts with live opt-out handling.
SMS
Transactional and promotional routes with DLT compliance handled for you.
Official Business API with AI replies, catalogues, payments and voice deflection.
04 — AI PACKS
Intelligence, sold in layers.
Start with the pack you need today. Stack the rest when your volume earns it — no migration, no re-platforming.
Quality Pack
Auto-score 100% of calls on tone, compliance and resolution — no more 2% sampling.
- Full-coverage QA scoring
- Compliance keyword alerts
- Coaching moments per agent
05 — CAPABILITIES
Not a feature grid. A control surface.
Design a flow the way you'd sketch it
Drag nodes, drop conditions, attach an AI agent to any branch. Version every change, roll back in one click, and A/B two flows against live traffic.
Visual flow builder
Time-of-day, language, skill and value conditions built in.
Flow versioning & rollback
Every publish is diffed, attributed and reversible.
Live traffic A/B
Split callers between flows and score on containment.
06 — THE VOICE
Can you tell which one is the AI?
Same script, same customer, same seven seconds. Most people guess wrong.
Human agent
Recorded · Bengaluru floor
“Thanks for holding — I can see the policy here, let me get that updated for you right now.”
Express IVR · "Asha"
Neural voice · 312ms latency
“Thanks for holding — I can see the policy here, let me get that updated for you right now.”
07 — IN THE FIELD
Five industries. Five very different calls.
Healthcare
Appointment booking, reminders and lab-result callbacks that never breach patient privacy.
Insurance
Renewal chases, claim status and premium collection with recorded consent on every leg.
Travel
Disruption calls at 2am, rebooking in the caller's language, refunds without a queue.
Media
Voting lines, subscription renewals and contest IVRs that survive a live broadcast spike.
Startups
Ship a support line before you hire a support team. Free tier, live in an afternoon.
08 — THE CONSOLE
Your whole operation, on one pane of glass.
Live calls
1,284
▲ 12% vs yesterdayAI containment
78.4%
▲ 5.1 pts this monthAvg handle time
0:41
▼ 3m 39s vs legacyCSAT
4.7
7,412 responsesCall volume & sentiment
Top intents
09 — ORCHESTRATION
Seven channels. One conversation.
A customer starts on voice, replies on WhatsApp, gets an SMS receipt and emails a follow-up. Express IVR keeps it all as a single thread.
SHARED MEMORY
The AI on WhatsApp already knows what was said on the call twenty minutes ago.
SMART FALLBACK
Unanswered call becomes a WhatsApp message becomes an SMS — automatically, in order.
ONE COST VIEW
Spend per resolved conversation, not per channel silo.
11 — IN THEIR WORDS
The people who stopped staffing the phone line.
We took 900 calls a day with 38 agents. We now take 1,400 with 12 — and the CSAT went up.
Priya Nandakumar— VP Customer Ops · Medivance
Medivance
Two weeks from kickoff to production. Our old vendor quoted five months for the same flow.
Rahul Verma— CTO · Orbit Travel
The first time compliance approved a voice AI without a six-week review. The audit log did the arguing.
Ananya Bose— Head of Risk · Kavya Bank
Peak night we hit 41,000 concurrent legs. Not one dropped. I watched the graph for four hours and nothing happened.
Imran Qureshi— Platform Lead · Halcyon Media
12 — QUESTIONS
Before you ask sales.
Ready to automate every customer conversation?
Start on the free tier tonight, or bring your ops lead to a 30-minute demo and we'll build your first flow live on the call.
No card · 200 AI minutes free every month · Cancel by deleting the number