Communication that builds trust between providers and patients.
Automate the routine, reach patients on time, and keep every conversation on record — so your team can focus on care.
Express IVR · 24/7HEALTHCARE · HOW IT FITS TOGETHER
One link between every provider and every patient
Express IVR sits between your hospital systems and your patients — answering calls automatically, sending timely reminders and keeping a full record of every interaction.
HOW EXPRESS IVR HELPS
Creating a link between healthcare providers and patients
Automate administrative functions
+IVR attends incoming calls automatically and presents your healthcare brand professionally, with prompt inter-departmental transfers — accelerating operational efficiency while cutting expenditure.
SMS & Voice reminders
+Auto SMS and Voice send timely reminders about appointments and prescriptions. Personalisation adds precise details like patient name and medication to every message.
CRM integration
+With IVR and CRM integrated, hospitals easily maintain a record of prescriptions, appointments, rescheduling and call recordings — all in one place.
24×7 emergency assistance
+A round-the-clock toll-free number stays available for medical emergencies, and can broadcast messages to staff about disasters, arriving casualties and more.
CHALLENGES WE SOLVE
Key challenges in a hospital
Many healthcare call centres lack the infrastructure to keep a record of patient queries raised with executives — Express IVR logs every conversation automatically.
Without a central conversation tracker, customer experience cannot be recorded. Express IVR keeps every call and message in one searchable place.
Traditional channels can't track executive performance. Live analytics and call reports surface exactly how each agent and campaign is doing.
Booking without live agents and missed appointments due to no reminders are solved with self-service IVR scheduling and automated reminders.
Give your patients a better call experience.
Book a free demo and we'll build a working healthcare call flow for your facility, live on the call.