INDUSTRIES WE SERVE

One platform. Every vertical.

From hospitals managing appointment reminders to media companies handling 41,000 concurrent call-in votes — Express IVR adapts to the way your industry talks.

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3,500+businesses
2.1Bcalls / year
99.99%uptime SLA
42countries
EXPLORE BY INDUSTRY

Tailored for the way your industry talks

Every vertical has its own call flows, compliance rules and peak patterns. Pick yours below.

Health Care

Better patient outcomes, one call at a time.

Appointment booking, reminders and lab-result callbacks that never breach patient privacy. HIPAA-ready IVR, masked numbers for home visits, and 24/7 self-service for patients.

−34%
No-shows
800+
Healthcare clients
12M
Patient calls/mo

Insurance

Faster claims, smarter leads, zero missed renewals.

Renewal chases, claim status and premium collection with recorded consent on every leg. Automated lead verification and policy-lapse prevention at scale.

+22%
Renewal rate
600+
Insurance clients
8M
Calls processed/mo

Travel & Aviation

Smoother journeys, from booking to boarding.

Disruption calls at 2 am, rebooking in the caller's language, refunds without a queue. Booking confirmations, fraud prevention and multi-lingual support.

−61%
Peak-hour abandons
500+
Travel clients
18
Languages live

Mass Media

Every vote counted, every spike survived.

Voting lines, subscription renewals and contest IVRs that survive a live broadcast spike. Audience polling, missed-call campaigns and real-time ad-response tracking.

41K
Concurrent legs
350+
Media clients
99.99%
Uptime SLA

Startups

Scale your voice, not your overhead.

Ship a support line before you hire a support team. Zero CapEx, free tier to start, CRM integrations and pay-as-you-grow pricing that scales with your runway.

4 hrs
Time to first call
1,200+
Startup clients
Free
Tier available
CROSS-INDUSTRY TRUST

Why industries trust Express IVR

Numbers measured across the Express IVR fleet. Not marketing averages — median customer results.

Measured across 3,500+ businesses across verticals on the Express IVR fleet — real median results, not marketing averages.

Measured across 2.1B calls processed annually on the Express IVR fleet — real median results, not marketing averages.

Measured across 99.99% platform uptime sla on the Express IVR fleet — real median results, not marketing averages.

Measured across 42 countries with local numbering on the Express IVR fleet — real median results, not marketing averages.

Measured across 312ms median ai response latency on the Express IVR fleet — real median results, not marketing averages.

Measured across 78% average ai containment rate on the Express IVR fleet — real median results, not marketing averages.

ONE PLATFORM, EVERY VERTICAL

What every industry gets out of the box

These capabilities ship with every Express IVR account — no add-ons, no per-vertical pricing.

Multi-language AI voice

Neural voices in 18+ languages with real-time code-switching. Your callers speak naturally; the AI follows.

Compliance recording

Every call recorded, transcribed and stored with consent flags. Audit-ready logs for HIPAA, IRDAI, TRAI and GDPR.

Visual flow builder

Drag-and-drop IVR designer with time-of-day, language and skill-based routing. Version every change, roll back in one click.

Real-time analytics

Live dashboards for call volume, sentiment, containment rate and agent performance. Export to your data warehouse.

CRM integrations

Native connectors for Salesforce, Zoho, HubSpot and 40+ platforms. Pull caller context in under 200 ms.

Elastic scaling

From 10 calls a day to 41,000 concurrent legs. Auto-scale with zero provisioning — pay only for what you use.

Find your industry's playbook.

Start free and we'll walk through the exact call flows that work for your vertical — live on the call.

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