AI SOLUTIONS · VOICE · CHAT · TEXT · QUALITY

Four AI packs that make every conversation smarter.

Voice, Chat, Text and Quality — modular AI packs that plug into your existing Express IVR flows to automate, understand and continuously improve every interaction.

  • Voice Pack (ASR/TTS)
  • Chat Pack (NLU bots)
  • Text Pack (SMS/RCS)
  • Quality Pack (call QA)
  • Multilingual
  • Real-time
Talk to Sales
VoiceChatTextQualityAI coresmarter
PACK 01 · VOICE

Voice Pack

Callers speak in their own language and get an answer in real time. Speech recognition transcribes the call, the runtime works out what they need, and a neural voice replies — handing to an agent only when it should.

Trigger Incoming callMissed callSIP trunk listen_and_transcribe Caller speaks in any language; ASR transcribes the call. real-time · multilingual detect_language {{widgets.listen.Language}} detected language हिन्दीEnglishதமிழ் match_intent {{widgets.listen.Intent}} routed by intent SupportSalesNo match speak_reply warm handoff
PACK 02 · CHAT

Chat Pack

A free-text message arrives on WhatsApp or web chat and is understood instantly. The bot detects the language, extracts intent and entities, and generates a guardrailed reply — escalating to a human with full context when needed.

Trigger New messageWhatsAppWeb chat read_message Free-text message in — read and understood on arrival. real-time · multilingual detect_language {{widgets.read.Language}} detected language हिन्दीEnglishবাংলা extract_intent {{widgets.read.Intent}} routed by intent FAQOrderEscalate generate_reply hand to human
PACK 03 · TEXT

Text Pack

An SMS or RCS reply lands and its intent is auto-tagged the moment it arrives. The pack reads the language, decides the best next action, and either auto-responds or routes the conversation onward — turning one-way texts into real dialogue.

Trigger Inbound SMSRCS replyKeyword parse_reply SMS / RCS reply in — intent auto-tagged instantly. real-time · multilingual detect_language {{widgets.parse.Language}} detected language हिन्दीEnglishमराठी tag_intent {{widgets.parse.Intent}} routed by intent ConfirmRescheduleSTOP auto_respond route to team
PACK 04 · QUALITY

Quality Pack

Every conversation — not a 2% sample — is transcribed in real time across all languages. The pack scores sentiment, spots compliance keywords, and produces agent scorecards, raising a live alert the moment a call turns risky.

Trigger Every callEvery chatRecording transcribe_all 100% of conversations transcribed in every language. real-time · multilingual score_sentiment {{widgets.transcribe.Sentiment}} detected language PositiveNeutralNegative spot_keywords {{widgets.transcribe.Keywords}} routed by intent CompliantRiskCoach agent_scorecard live alert
THE EXPRESS IVR AI ADVANTAGE

AI that puts you ahead.

Native AI, built into the platform — not bolted on. These are the capabilities that keep you ahead.

Production-grade ASR/TTS

Speech models tuned for noisy lines and Indian accents — accurate where generic engines struggle.

Intent & entity NLU

Understand what customers want and the details that matter, across voice and text, in one model.

100% automated QA

Score every single conversation for compliance, sentiment and quality — no more tiny samples.

Guardrailed generation

Generative replies with guardrails, cost controls and human handoff — powerful, but safe.

WHY CHOOSE EXPRESS IVR

Express IVR vs. other platforms.

The same capability — without the vendor-stitching, hidden fees or per-channel silos.

Capability
Other platforms
Express IVR
AI built into the platform
Bolt-on from another vendor
Native, one runtime
Call auditing coverage
~2% manual sample
100% automated (Quality Pack)
Indian-language AI
Limited or English-first
Multilingual by default
Latency for live calls
Batch / laggy
Real-time, sub-400 ms
Deploys with existing flows
Rip-and-replace
Plugs into what you run today

Make every conversation smarter with AI.

Book a free demo and we'll switch on the pack that fits your goals, live.

Email [email protected]