Smoother journeys, from booking to boarding.
Cloud telephony for ticketing, fraud prevention and 24×7 support — improving operational efficiency and managing risk across every journey.
Express IVR · 24/7TRAVEL & AVIATION · HOW IT FITS TOGETHER
Automated communication across the whole journey
From booking to post-trip support, Express IVR handles each step — smart IVR at booking, automated confirmations, masked-number privacy in transit and 24×7 self-service for changes.
SALIENT FEATURES
Salient features of cloud telephony services
Call recordings
+Track and record all incoming and outgoing calls, then analyse them later to gain valuable operational insights.
Centralized monitoring
+Monitor every activity of the customer service centre from one location — like company headquarters — across all teams.
Data-driven decisions
+Access live analytics for all business processes and detailed call-centre reports, so key metrics guide better decisions.
Pure cloud solution
+Subscription-based, with zero capex and hassle-free maintenance — nothing to install or run on-site.
Flexible, smart IVR
+Create tailored rules around your business needs and configure IVR journeys to match exactly how you operate.
TOP ADVANTAGES
Advantages of cloud telephony in travel
Handle customer calls without any hardware, maintenance or infrastructure — a friction-less system that makes call management seamless.
Masking numbers means customer details aren't shared with drivers or third parties — a simple click-to-call keeps information private.
Attach a virtual number to each advertisement to measure exactly what your marketing spend delivers.
Connect with customers across social and mobile at low cost, learning travel preferences to offer tailored deals.
Replace time-consuming manual calls with automated calls or SMS — even ticket cancellations happen over IVR, with no agent required.
Give every traveller a smoother journey.
Book a free demo and we'll map your booking-to-support flow on Express IVR, live.